Refund policy

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return for store credit.



To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, please visit your customer portal and use the self serve return function. Please note that returns will need to be sent to the following address:

4452 Hendricks Ave., Jacksonville Florida 32207.

After the return is processed and accepted, the return must be shipped back to River and Rose within 5 days.

 If a return is declined, you will be notified.

Return shipping is the responsibility of the customer and we are unable to provide return labels. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Price adjustments are not offered.



You can always contact us for any return question at support@riverandrosejax.com or by calling us at (904) 634-5622.

Damages and issues


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable

items 
Certain types of items cannot be returned, like accessories (such jewelry, handbags, scarves, etc.), custom products (such as special orders or personalized items), seasonal items, stuffed animals, and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 



Unfortunately, we cannot accept returns on sale items, items marked final sale, or gift cards.

Store Credit


We will notify you once we’ve received and inspected your return, and let you know if the refund for store credit was approved or not.